Return Policy

Thank you for shopping at Dhaaga Mart. We strive to provide our customers with the best possible shopping experience, but we understand that sometimes you may need to return an item. That’s why we have created a clear and concise return policy to make the process as easy as possible for you.

Our Return Policy:

  1. Eligibility:
    You have 1 calendar day to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Items that have been used, damaged, or altered in any way will not be eligible for a return. And must be providing an unboxing video.
  2. Return Process:
    To initiate a return, please contact us at support@dhaagamart.com with your order number and the reason for the return. Our customer service team will guide you through the process and provide you with the return address. Please note that we do not cover the cost of return shipping.
  3. Refunds:
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  4. Exchanges:
    We currently do not offer exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order.
  5. If you receive a damaged or defective item, please contact us immediately at support@dhaagamart.com. We will work with you to replace the item or issue a refund.

We hope that our return policy makes the process of returning an item as easy as possible for you. If you have any questions or concerns, please do not hesitate to contact us. We appreciate your business and look forward to serving you again in the future.

Cancellations

If you wish to cancel your order, please do so within 24 hours of placing it. Once the order is processed and dispatched, it cannot be canceled.

We reserve the right to cancel any order without providing any reason. In such cases, we will inform you and initiate a refund as per our refund policy.

Refunds:

We have a hassle-free refund policy. In case you receive a damaged or defective product, we will arrange for a replacement or refund as per your preference.

In case of any queries or concerns regarding our Shipping & Delivery Policy, please contact us at support@dhaagamart.com.

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